Reviews of Platformhousing

The Positive Themes Found in Comments about Platform Housing

While there is a mix of feedback about Platform Housing, there are also some positive themes that emerge from the comments provided by individuals with experience with the company. These themes shed light on areas where Platform Housing has excelled according to some users.

1. Front-line Staff Excellence

Multiple comments highlight the commendable work of Platform Housings front-line staff members. Users praise these individuals for their professionalism, dedication, and effectiveness in addressing concerns when they are on call or answering queries. This positive aspect reflects well on the companys recruitment and training practices for its staff.

2. Quality of Contractors

One specific comment mentions the high quality of contractors employed by Platform Housing. The user expresses gratitude for the excellent plumbing work done in their flat, acknowledging the proficiency and service provided by the contractors. This positive feedback indicates that Platform Housing has reliable and skilled contractors for executing repair and maintenance tasks.

3. Appreciation for Timely Responses

Despite the negative comments about delayed responses in some instances, there is a notable mention of a swift response and resolution provided by Platform Housing. A user acknowledges the efficiency in addressing lighting issues in a shared car park, which took less time to resolve after involving the Ombudsman. This feedback suggests that Platform Housing can expedite the resolution of certain issues when necessary.

4. Professionalism of Contractors

Another positive aspect highlighted is the professionalism and expertise exhibited by contractors working for Platform Housing. A user expresses gratitude for the exceptional service provided during plumbing work in their flat, emphasizing the high standard of workmanship. This positive feedback underscores the companys commitment to delivering quality services through competent and professional contractors.

5. Acknowledgement of Previous Efforts

Some users also recognize Platform Housings efforts in maintaining and repairing properties inherited from previous housing associations. Although there are challenges, users appreciate the companys commitment to addressing longstanding issues and fulfilling its responsibilities in property maintenance and repairs. This acknowledgment reflects positively on Platform Housings dedication to ensuring the well-being of residents and the upkeep of their properties.

6. Positive Engagement with Contractors

One comment highlights a positive experience with contractors engaged by Platform Housing for repair work. The user expresses satisfaction with the contractors, emphasizing their professionalism and effectiveness in addressing the plumbing issues in their property. This positive engagement with contractors indicates that Platform Housing values partnerships with reliable and skilled service providers to deliver satisfactory outcomes for residents.

While these positive themes provide insights into areas where Platform Housing has succeeded according to some users, its essential to address and resolve the negative feedback to ensure overall improvement in service delivery and customer satisfaction.

Common Themes in Negative Comments Towards Platform Housing

Platform Housing has been receiving negative feedback based on various experiences shared by customers. Here are the common themes that emerge from the comments:

Difficulty in Reporting Emergencies

  • Emergency number doesn’t work.
  • The automated phone system cuts out when you select emergency.

Communication Challenges

  • Disorganized email system rarely receives responses.
  • Messages often fail to reach the relevant teams.

Delayed Repairs and Maintenance

  • Months on end to get any work done.
  • Repairs jobs arent done for months after booking.

Poor Customer Service

  • They never answer you, lose formal complaints, bodge all the repairs.
  • Customer service are useless as well.

Lack of Accountability

  • The company will not take responsibility for repairs and upkeep of their property.
  • Platform say it is not their responsibility.

Inadequate Response Times

  • Telephone wait times are up to 30 to 40 minutes.
  • They had the part but forgot about me.

Impact on Wellbeing

  • It has heavily impacted my mental health.
  • My mental health is seriously impacted.

These common themes highlight areas where Platform Housing needs to improve to enhance customer satisfaction and operational efficiency. Addressing these issues can lead to a better overall experience for tenants and stakeholders.

What are some common complaints from customers regarding the emergency contact system provided by Platformhousing?

Customers have reported difficulties with the emergency number provided by Platformhousing, stating that it loops back to the option stage without allowing them to report emergencies effectively. This issue has led to frustration and the inability to address urgent situations promptly.

How have customers described the responsiveness of Platformhousing in addressing maintenance issues and repairs?

Customers have expressed dissatisfaction with the lengthy delays experienced in getting maintenance work done by Platformhousing. There are complaints about the call center putting individuals on hold for extended periods, leading to frustration and inconvenience in resolving issues promptly.

What challenges have customers faced in communicating with Platformhousing regarding their concerns and inquiries?

Customers have highlighted challenges in reaching out to Platformhousing staff who can understand their concerns effectively. The disorganized email system has been mentioned as a barrier to receiving timely responses, leading to frustration and a sense of inefficiency in addressing customer needs.

How has Platformhousing been described in terms of handling key requests for elderly residents and addressing related stress factors?

Platformhousing received criticism for their handling of key requests for elderly residents, with customers expressing concerns about the impact on stress levels due to delayed responses. In a specific case, the inability to provide additional keys for an elderly residents flat has caused distress and inconvenience for the family involved.

What have customers highlighted as significant issues with the heating and maintenance of properties managed by Platformhousing?

Customers have raised concerns about heating issues, including houses being left with heating that cannot be turned off, leading to uncomfortable living conditions. Repairs and maintenance jobs have been described as taking months to address, causing inconvenience and dissatisfaction among residents.

How have customers perceived the effectiveness of Platformhousings communication and management systems?

Customers have criticized Platformhousing for having ineffective communication and management systems, with complaints about delays in responses to queries and a lack of urgency in resolving issues promptly. The organizations website and overall management have been described as chaotic and inefficient.

What have customers experienced in terms of delays and inefficiencies when dealing with Platformhousings solicitors and property-related queries?

Customers have reported significant delays in receiving responses from Platformhousings solicitors regarding legal questions related to property matters. The lack of urgency in addressing queries and issues has resulted in delays in house moves and a lack of efficiency in resolving customer concerns promptly.

How have customers described the responsiveness and support provided by Platformhousing in addressing neighborhood and property-related issues?

Customers have expressed frustration over the lack of support and responsiveness from Platformhousing in dealing with neighborhood and property-related issues. Complaints include the absence of a neighborhood officer for assistance and difficulties in getting timely responses to address concerns effectively.

What challenges have customers faced in getting repairs and complaints addressed by Platformhousing, leading to dissatisfaction with the overall customer service experience?

Customers have shared experiences of challenges in getting repairs and complaints addressed by Platformhousing, resulting in dissatisfaction with the overall customer service experience. Delays in resolving issues and a lack of responsiveness to formal complaints have contributed to negative perceptions of the company.

In what ways have customers highlighted Platformhousings shortcomings in handling urgent repair requests, impacting their living conditions and well-being?

Customers have expressed frustration with Platformhousings handling of urgent repair requests, citing instances where delays have led to significant inconvenience and adverse effects on their living conditions. The lack of timely and effective responses to critical repair needs has contributed to negative experiences for residents.

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